Question 1

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Accepted Answer

We accept payment by credit cards, bank transfers and cash.

Question 2

DOES NANOTECHNOLOGY OR DRY WASHING DAMAGE THE CAR?

Accepted Answer

Not. Nanotechnofluid is a lubricant with nano particles that penetrate deep into the pores of the car body and capture even the finest dirt particles in 'micro bubbles' of the lubricant which are then safely removed with a clean microfiber cloth.The nanotechnology liquid also provides hydrophobic protection to your car, so it will be more resistant to raindrops and city dirt than when you wash your car with ordinary water.

Question 3

ARE THERE LIMITATIONS TO YOUR TECHNOLOGY?

Accepted Answer

That. Our technology is excellent for cleaning 'city dirty' cars where we can thoroughly clean every corner of your car by hand. However, there are parts of the car (behind the wheel or under the car) that we cannot clean by hand, or if your car is full of mud, it is better to wash it in a regular car wash that can use powerful water jets to thoroughly clean those pieces of mud.

Question 4

HOW MANY LITERS OF WATER CAN YOU SAVE IN ONE WASH?

Accepted Answer

Ordinary car washes without a water recycling system are one of the biggest consumers of water resources. With our green nanotechnology, we save about 150 L per car.

Question 5

WHAT IF I AM NOT SATISFIED WITH THE SERVICE?

Accepted Answer

We provide a quality guarantee to all our customers. If you are not satisfied with the service, simply contact the worker who cleaned your car and ask him to re-clean the parts that were not properly cleaned (free of charge, of course) or contact our office at: info@lavanda-dry.hr.

Question 6

WHAT IF MY CAR IS DAMAGED DURING THE CAR WASH OR PROPERTY IS STOLEN FROM MY CAR?

Accepted Answer

As part of our quality control process, we photograph the vehicle from all sides before and after your car is cleaned. In this way, we can see if there was any new damage to the car after we took it over.We usually clean your car in your car park at home or at work and do not move the car during the cleaning. Therefore, the chances of us damaging your car during cleaning are very small. However, if this happens, our insurance company will cover any justified damage.Under our terms and conditions, we are not responsible for any valuables you leave in your car. So if you have any valuables in your car, please take them with you before leaving your car for cleaning.

Question 7

HOW IN ADVANCE SHOULD I RESERVE THE SERVICE?

Accepted Answer

This largely depends on factors such as time of week, rainy or sunny day, holiday season, etc. Sometimes you will get an appointment on the same day, and sometimes the first available appointment will be in 2 or 3 days. To make sure you get the appointment you want, we advise you to book the service at least 2 or 3 days in advance.

Question 8

WHAT CONDITIONS MUST BE MET IN ORDER TO HAVE YOUR CAR WASHED AT HOME OR AT WORK?

Accepted Answer

Before ordering the service, please check whether the area where the vehicle will be washed meets the following 3 conditions:1. Safety condition: If the vehicle is parked on the side of the road, our employees could disturb road users while washing the vehicle, and there is a risk that one of the drivers will hit the employee while he is working, so in such conditions we cannot accept the order.2. Technical conditions : For high-quality cleaning of the vehicle, we need approx. 1 m of space from all the apartments around the car so that we can open the trunk and all 4 doors wide. In addition, we also need a place where we can park our vehicle in which we carry all the work equipment. If you do not have the technical conditions, unfortunately we will not be able to wash your vehicle.3. Permission of the space owner : Lavanda Dry can wash vehicles in open public spaces, in private parking lots and garages, if the safety and technical conditions are met. However, if the space is owned by another person (e.g. office building, shopping center, public garage), then it is necessary to obtain the permission of the owner so that we can track vehicles in their space.The ideal conditions are business garages or parking lots owned by your company or yard parking lots where we can park our vehicle and where we have enough space around your vehicle to wash it well from all sides.

Question 9

WHY DO YOU HAVE TWO DIFFERENT TRANSPORTATION CHARGES FOR CAR SERVICE?

Accepted Answer

The difference in the cost of transportation between our partner network and your partner network is that our partner network pays us a portion of the fees for the volumes of vehicles we bring to them each month. With this fee, we subsidize the cost of transportation, which includes the fee for two people who need to work in tandem (one drives his car, the other drives your car), the fuel fee and the cost of his own car, and the cost of the working hours spent on the entire process (the process can take several hours).When we drive the vehicle to your partner network, we charge the full cost of transporting the vehicle to the service center and back.

Question 10

WHY SHOULD I BOOK A "CONSULTATION APPOINTMENT" FIRST AT THE AUTO SERVICE?

Accepted Answer

Auto Service prices depend on many factors: type of car, engine power, year of manufacture, type of service you need, plus possible costs of parts that need to be changed (eg brakes), which mechanics only see when they do the initial inspection.Therefore, it is impossible to form a price in advance, as is the case with Car Wash services.For this reason, the simplest process is to provide as much information as possible to our consultant during the consultation appointment, who will then issue you an approximate service cost offer based on the information provided.The consultant will also advise you on how to avoid some unnecessary costs and how to achieve the best quality-price ratio for the services you need.

Question 11

IS YOUR PARTNER NETWORK VERIFIED?

Accepted Answer

We work only with verified car dealerships and service centers. Our partner network includes almost all leading authorized representatives for all types and brands of vehicles, and our partner network of authorized services covers the following types of vehicles: Mercedes, Mazda, Renault, Audi, Škoda, Seat, VW , Fiat, Citroen, Peugeot, BMW, Alfa Romeo, Dacia, Ford, Jeep, Rover, Mini, Opel, Porsche, Suzuki, Honda, Toyota, Volvo, Nissan, Subaru, Lexus and Iveco.

Question 12

WHAT IF THE PRICE OF THE CAR SERVICE IS NOT THE SAME AS THE PRICE ON THE OFFER?

Accepted Answer

Yes, it is a common occurrence. The price can be higher, or it can be lower, depending on whether some part of the vehicle needs to be changed that we do not know needs to be changed at the time of issuing the offer, or if the service technician in the field has determined that there is no need to replace some parts that are were initially listed on the offer.In any case, the specialist who will drive your car to the service will be in contact with you and when there is a change in the performance and/or price of the service, he will call you and ask for your approval for an additional part, service and price change compared to initial offer.If you do not approve such a price change, our employee will return the vehicle to your address and you will only be charged the price of the transportation service.

Question 13

HOW DO YOU FORM AN OFFER FOR AUTO INSURANCE?

Accepted Answer

We cooperate with several authorized brokerage houses that are connected with almost all insurance companies in Croatia.After consulting with you, the brokerage house issues the 3 best current offers on the market, after which you choose the one that suits you best.The following insurance companies are currently on offer: Croatia Osiguranje, Generali, Merkur, Allianz, Wiener, Grawe, Triglav, Vienna, Groupama, Uniqa

Frequently asked questions